Prior to joining CPNMD Susan worked in the customer service field for 10 years. She joined our staff in a part-time capacity in 2008. Since that time, through dedication, exemplary service in various capacities over the years, and dedication to our community Susan has taken over the full-time position of Office Operations Manager. In this role she oversees Customer Billing, Accounts Payable, Customer Service (both in office, and our field technicians), as well as being heavily involved in many areas of District Administration. With her wealth of knowledge, and experience she has proven to be vital member of our team, and is semi-jokingly referred to as "the one that actually runs everything".
In her off time you will likely find her on the golf course, traveling, or enjoying a meal at a local restaurant with her husband, or friends.
Susan holds a Bachelor of Business Administration degree from the University of South Dakota.
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Castle Pines North Metropolitan District is fully committed to providing accessible facilities, elements and
channels of communication to all members of the public. As part of this commitment, Castle Pines North Metropolitan District
has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and
commercial screen reading software. All features of the website are coded to allow individuals with vision and
other impairments to understand and use the website to the same degree as someone without disabilities. We welcome
feedback and can often resolve issues in a timely manner if they arise.
If you need any special assistance or accommodations:
Castle Pines North Metropolitan District has designated a compliance officer for website disability-related accommodations.
The compliance officer has received training in website accessibility and updates the site in accordance with those best
practices. Contact our accessibility officer to report an issue.
Compliance Procedures and Reports
In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards,
Castle Pines North Metropolitan District regularly scans its website to ensure ongoing compliance, and makes timely
changes to any inaccessible changes, if any are found.
Linked Documents and Third Parties
Please note that this site may link out to third-party websites, such as state or federal agencies, that do
not have accessible content. This site may also include documents provided by third parties included in our
agenda packets, for example. While we cannot control the accessibility of content provided by third parties,
we are happy to assist any member of the public with reading and accessing content on our site.